From the moment they step over the threshold to the day of departure, your guests have high expectations. Today, it’s not only about the traditional aspects of hospitality that can make or break a hotel stay – it’s also about the digital experience. Guests expect to seamlessly connect onto the hotel Wi-Fi, as if they were in the comfort of their own home. But how can these expectations be managed?
The Nomadix Hotel Portal is the answer. It’s a complete hotel Wi-Fi management system that works behind the scenes, helping hoteliers get the most from their network. Here are five reasons why our solution is the perfect cloud-managed choice to solve the everyday issues hospitality faces:
1) A Single Pane of Glass for Hotel Networks
Imagine you’re the MSP for a chain of hotels, which may have different internet service providers and legacy equipment. Or you could have a 300-room hotel, with each occupant expecting high-speed internet access. Add in a busy event with 150 tech-savvy attendees who arrive with multiple devices, and the picture becomes complicated.
The Hotel Portal offers a centralized view which makes needed information easily accessible. Whether it is a single boutique hotel or a whole chain or brand, the system provides detailed information, group management, analytics, reporting, branding and more. The robust hotel wi-fi management system is ideal for busy IT desks as it gives complete control while aligned to stringent brand standards.
2) A Branded Experience
The solution enables hoteliers to create guest experiences that embody brand values while maximizing opportunities for engagement. The log-in pages can be designed to align with the brand’s guidelines for each hotel and be easily rolled out across the chain with minimal management. Pages can also be customized for events or specific groups.
3) Easy Wi-Fi Authentication and Choices for Hotels
Hotel Portal offers total flexibility when creating tailored guest access plans. Your guests can choose from a full range of plans, from one free day of Wi-Fi, paid plans,VIP passes and more.
It’s easy to connect through many different methods, including support for PMS integration, loyalty programs, SMS, vouchers, social media accounts and more.
4) Deep Data and Analytics
The solution can generate reports to help hotel teams enhance the efficiency of a property’s Wi-Fi. This feature will unlock vital insights on monitoring the Wi-Fi all over the property – from bandwidth by location to the number of connected devices. With over 75 reports, users can get a full picture of Wi-Fi performance.
5) Conference Wi-Fi and Event Management
Effortlessly oversee your conferences and events by using Hotel Portal for an enhanced experience for your attendees. With its easy-to-use interface, you can readily configure access and allocate bandwidth. Paired with a Nomadix internet gateway, this precise management guarantees the prioritization of bandwidth for conference attendees or certain areas of the hotel, ensuring events run smoothly. It also has specialized tools to set up events and create custom landing pages, ensuring a better attendee experience.
In conclusion, as guests become more tech-savvy, they expect seamless and reliable connectivity. With Hotel Portal providing a resilient back-office solution for your Wi-Fi, guests can stay connected and content from the moment they check-in to when they leave the property.
If you would like an overview of what the Hotel Portal can do for your hotel Wi-Fi management, feel free to reach out to our team or check us out at an upcoming conference. See our new demo video here.
Tammy Estes is chief product officer at Nomadix, and oversees product roadmaps and development that drives the innovation and enhancement of various platforms and products for the Nomadix Group companies. Estes’ responsibilities include management of the product, development, engineering, and architecture groups as well as identifying innovative opportunities that lead to product growth, while prioritizing efforts in a way that best suits customer needs and business goals. With more than 25 years of experience in managing teams, defining product roadmaps, and implementing product development strategies, Estes has applied her expertise at several technology-based companies including Earthlink, where she was VP of MIS and VP of Program Management.