eBook: How to Create a Safer, Modernized Guest Journey

A year ago, we were just learning about the potential gravity of the COVID-19 virus and cities were shutting down. Today, hope is on the horizon with 320 million doses of the vaccine given globally. What does this mean and how should we prepare? Over 50% of Americans say they are willing to travel once vaccinated or once the general population is vaccinated. A survey by Booking.com discovered that though 43% of travelers want to explore their home country, 21% plan to travel to the other side of the world in 2021. The demand and confidence is increasing. 

So what’s next? The guest journey around safety, efficiency and technology has changed. What can you do now to embrace the push into digital transformation? We all were forced to change our processes almost instantly. Let’s embrace this flexibility and find new ways to transform the industry together. 

Our latest eBook takes a look at how hotels still can deliver a modern, personalized, high-touch guest experience. It also includes an infographic of the latest contactless stats and a free checklist for updating and communicating your new safety protocols and provides opportunities to create a more contactless experience. 

Chapter 1: The Transition to Digital

Learn about why guests expect hotels to shift to a mobile-first approach and how to put guests in control of their experiences by leveraging their own devices. It’s no surprise that 90% of guests prefer a mobile app to in-person interactions.

Chapter 2: Pre-Arrival and Check-In

Explore the beginning of the guest journey and discover the importance of being transparent with guests from the moment they land on your website or listing. 

Chapter 3: In-Room and Amenities

The guest room and on-property amenities offer many opportunities for personalization and “contactless” engagement. Learn how your hotel can take advantage. 

Chapter 4: High Touch without the Touch

Only 22% of loyalty program members say they are very satisfied with the level of personalization they receive in the programs, but 87% of consumers are open to brands monitoring details of their activity if it leads to more customized rewards. Could you be doing more?

Chapter 5: What’s Next?

Embracing best practices for safety and contactless engagement now will lead to guest satisfaction in the future. The eBook then shares additional industry resources and a checklist to get started or that could inspire ideas.

Download the eBook and free safety checklist here.