Case Study: Staypineapple Created Contactless Experience for Guests and Their Pets with Angie In-Room Digital Concierge

The pandemic created a major shift for hotel cleaning and health safety protocols and helped drive the adoption of new processes and technologies. And even in 2022, many of these changes are here to stay. According to the recent Lodging Technology Study by Hospitality Technology, titled “Redefining the Guest Experience,” hotel operators ranked their potential adoption of emerging technologies – including voice-enabled devices and robotics. 

Let’s take a look at a great example of a hotel that swiftly adapted to the pandemic shifts, illustrating why AI, robotics and voice technology technologies are gaining in popularity. Staypineapple, an Artful Hotel, Midtown, New York, implemented a Stayclean initiative with the help of Angie in-room assistants to create a physically distanced, contactless experience. 

Known for its friendly staff, special attention to the furry family members (dogs) and extra clean and plush linens, Staypineapple quickly shifted to address guests’ pandemic concerns by implementing these safety protocols without disrupting its high-touch service. Angie allows guests to order more fluffy towels, a water dish for Snoopy and afternoon pineapple treats to the room – all without physical contact or calling the front desk. 

“Prior to COVID, our guests chose us for our unique and memorable hotel experiences, and we want them to continue making those connections with added confidence while traveling,” said David Thomson, CIO of Staypineapple. “With the help of Angie, we are able to provide our high level of service and fulfill requests while offering a safe and true Staypineapple experience when staying at our property.”

The feedback on the program has been very positive. Guests have shared that the hotel has gone “above and beyond” with sanitizing and safety. The special care given to all guests through this initiative is a huge testament to the goals of the hotel. Angie in-room assistants offer smart hotel functionality to complement staff and provide a high-touch guest stay without the actual touch. 

Learn more about the benefits of Angie, and how our technology can create better experiences for guests and associates.