GINGER HOTELS
Star hotel chain
Nomadix Internet Gateway
Operated by Indian Hotels Company Limited (IHCL), Ginger Hotels is the leading chain of budget hotels in India with 35 properties across 30 cities.
CHALLENGE
- Replace previous inefficient internet access solution that was lacking functionality and causing guest complaints.
- Deploy common solution across 35 hotels.
- Easily mesh with existing systems, including its SAP Travel Management Suite.
Solution
Ginger and its technology partner TATA Consultancy Services, selected hospitality service provider D-Vois Communications India to design the network and solution. Sri Lanka-based Innovative Data Solutions (IDS) was then chosen to remotely install and test the solution, saving the hotel group on-site engineering costs.
It featured an IDS-supplied hospitality broadband management platform, centraSERV, coupled with a Nomadix internet gateway. This communicated with a centralized, cloud-hosted PMS enabling Ginger to remove all hardware bar the Nomadix gateway.
“Nomadix access gateways are ultra-reliable and have extremely good functionality. The gateways can be easily enhanced with additional software to create a complete solution that will improve the internet experience of guests in hospitality and any number of markets.”
Ramesh S., Managing director, D-VOIS Communications India
Outcome
- Group bandwidth management allows Ginger to control allocation by room, irrespective of the number of users.
- Multiple WAN port management provides two-tier bandwidth assignments based on user category.
- A common password can be used by guests across all Ginger properties.
- Centralized two-way communication enables data to travel to and from the PMS and can be used effectively across all properties.
- Ginger does not have IT support staff at each hotel and centralized management provides a single point-of-control across all its properties. Enabling feature, systems and software updates across the group, bandwidth management and policy control, it increased productivity and reduced operating costs.
- With no additional hardware at each location, Ginger simplified its network and reduced opportunities for failure.