Phone systems for hotels primarily serve to comply with safety requirements in hotel rooms. If a guest dials emergency services, the police and front desk need to know the room number and location in the hotel where the call was made to create the most efficient process. But beyond this requirement, telephony is an often-overlooked technology with landlines being rarely used by guests, since they use their own smartphones for mobile keys, texting questions to the hotel, and requesting services via hotel apps.
Hotels Upgrade to Cloud Telephony to Save Costs
Cloud Telephony is a virtual PBX (Private Branch Exchange) system that’s completely powered by the internet. The cloud system uses VoIP (Voice Over internet Protocols) to make and receive calls and routes phone calls to the correct destination via SIP (Session Internet Protocols).
This type of service requires two elements to converge on the data LAN network: Quality of Service (QOS) and an established VLAN for phone extensions to have priority over computer traffic to avoid any possible latency. Both requirements are seamlessly controlled and managed through a Nomadix Internet Edge Gateway, making Nomadix and our authorized partner community the single, trusted source for both your Wi-Fi and Cloud Telephony needs.
Instead of using antiquated, complex, and costly setups of hardware and phone lines onsite, everything your staff and guests need to make and take calls is managed virtually in the cloud. Cloud-based phone systems for hotels save costs, reduce hardware, and create better experiences for the properties. Just add it to your Nomadix Gateway, and reduce costs by leveraging shared infrastructure and eliminating the need to maintain a separate voice network.
Let’s review some key benefits of Nomadix Cloud Telephony:
Easy set-up & phone configuration
The scalable platform eliminates the need for servers or proprietary equipment onsite. For hotels that already have a Nomadix Gateway, our Cloud Telephony connects through it. We make it simple to import room extensions with our bulk-upload tool and support a wide variety of phones from major manufacturers.
Meets emergency standards in the U.S. and Canada
Our solution complies with laws and safety regulations (i.e., Kari’s Law in the U.S. and Telecom Decision CRTC 2007-44 in Canada) that require hotels to give guests reliable emergency calling options with high sound quality and location information.
Robust Administrative Capabilities
Our platform offers over 100+ features, including wake-up calls, housekeeping events (e.g., clean room or room out of service codes), and a PMS integration. Usage pattern reporting is also available, allowing the hoteliers to see total calls, calls per hour, and active calls.
Additionally, our phone systems for hotels also offer a mobile app for staff members to answer calls and get emergency notifications while roaming the property. This is ideal for hotels with limited staff, so calls won’t be missed when a staff member is managing other aspects of the hotel.
Ready to Upgrade?
Don’t overlook this important in-room feature. Making the switch to Nomadix Cloud Telephony simultaneously upgrades outdated equipment while saving the hotel money each month. Only pay for what is needed and what guests actually use. Feel free to book a meeting to learn more.
Speleos Dravillas is Chief Revenue Officer and responsible for Nomadix’s go-to-market strategy and revenue growth through the execution of technology integration partnerships, strong channel and customer relationships, and industry alliances. He also is responsible for global sales and channel growth strategies and their plan executions.