Nomadix Cloud-based VoIP Delivers Simple, Affordable K-12 Telephony

In addition to sound systems, surveillance and access solutions, the company offers VoIP telephony to help its K-12 customers achieve maximum value, dependability and simplicity without costly overhead or complicated telecom contracts. From single-building elementary schools to districts with 700 users, Elite provides comprehensive services to save its customers time, money and hassle by upgrading from a traditional landline service to modern telephony solutions. 

Legacy school telephony is complex and costly

School districts face unique telecommunications challenges that traditional business landline and VoIP phone systems can’t address. First, legacy systems are typically complex and costly, with expensive per-user licensing and unreliable on-premises hardware. Many schools struggle with proprietary PBX systems that require constant troubleshooting and often lose configuration during a momentary power flicker.

“They’re just so convoluted and require constant attention. But most of these schools don’t have IT staff on campus, so they’re at the mercy of the telecom or PBX provider to help,” said Elite co-owner and lead installer Bill Mundy. “That means they end up waiting hours or days for solutions that sometimes actually only take minutes to fix. Unfortunately, considering how often school emergencies do happen, they simply cannot be without phone service. It’s a huge safety risk.”

Not to mention, relying on a telecom provider to solve technical issues puts Elite in a precarious position. Because they’re at the mercy of the telecom vendor, those delays—while out of Elite’s control—still risk damaging their client relationships.

The Solution

After evaluating multiple options for VoIP service, Elite selected the Nomadix Cloud Telephony solution. Originally designed for use in hospitality as a hotel room phone system, the Nomadix product was a natural choice for the K-12 environment.  

A fully cloud-based solution, Nomadix Cloud Telephony requires no on-premises hardware, which lowers the initial cost of installation and eliminates equipment lifecycle concerns for school IT budgets that are already stretched thin. Instead of equipment becoming obsolete in a few years, it’s constantly being updated with the latest software and security features.

Operating in the cloud also means Elite can manage phone systems across the state via remote access to troubleshoot and solve any problems quickly from anywhere without an on-site visit. It also integrates easily with Elite-installed PA systems, allowing school staff to easily make announcements or speak room-to-room by simply dialing an extension. And for E-911 services, the system can be configured to pinpoint the exact room the call is coming from.

But Mundy says the most valuable feature isn’t the phone system itself but the people behind it.

“The Nomadix support aligns with the exceptional quality of service we want to provide to our customers. The team is extremely responsive. I have direct access to knowledgeable technicians who can resolve issues immediately,” Mundy said. 

“And they’re incredibly receptive to new features and enhancements,” he added. “If I have a feature request, they don’t say, ‘we don’t do that.’ They say, ‘let’s see how to make that work.’ They’re constantly improving the system, contrary to traditional landline telecom, which is stagnant.”