How to Boost Guest Satisfaction with Angie Voice Assistants

Customer experience drives over two-thirds of customer loyalty. And if there’s someone who knows a thing or two about improving the guest experience and increasing guest satisfaction, it’s Angie. Our in-room digital concierge works around the clock to respond to guest requests, provide local recommendations and hotel information, and assist with room control and personalization.

What Do Guests Want? 

When traveling, guests want an easy, relaxing and safe experience. From first stepping into the room, Angie helps ensure comfort and convenience.

  • Forgot a razor or want additional pillows?
  • Listen to music to relax after a long day on the road or flights?
  • Adjust the thermostat to 68 degrees and shut off the lights for calm sleep?
  • Need food recommendations nearby?
  • Want a discount? (Hotels can advertise happy hour, for example, on site or at a partner right on the in-room phone)

Angie can do it all! Just say, “Hey, Angie,” with your request, and she takes care of the rest.

It’s important to call out that this is also contactless. Angie handless the request via voice, and items can be delivered right outside a guest’s door. Angie also offloads already stretched staff by coordinating requests and makes the experience more efficient for both associates and guests.

Built for the Hotel Experience 

What sets Angie apart from other voice devices on the market? Our patented technology was built from the ground-up specifically for a hotel environment. Our team considered how guests interact with their hotel room when creating our platform and continually work to improve them as guest exceptions evolve. So it’s no surprise that Angie gets an A for accuracy when it comes to answering guest questions and requests.

Angie in the Real World

What do guests really think? Here’s what guests staying at hotels with Angie assistants say:

“It was a great addition to our experience!” 

“So innovative.”

“The Angie unit was an integral part of our room. Aesthetically pleasing and very effective voice control. Easy to control without manually handling any device.” 

There’s no question that guests enjoy having their own personal assistant in the room. Interested in a digital assistant to offer comfort, efficiency and convenience to your guests? Get in touch with us to learn more.